Frequently Asked Questions

We provide all the systems and tools to make the entire process very straightforward and reliable for our owners... so that they can be 100% confident.

In our experience, every home is different and it’s best to schedule a call to discuss your specific layout in order to provide an accurate price quote. Upon initial inquiry via our website, we will send over a general pricing range via text message along with a calendar link to schedule a time to connect.

CleaningBnB retains a 15% service fee... the rest goes to the cleaning partners; and, we believe this is one of the most favorable (for the cleaning partner) revenue split in the industry. The 15% service fee retained by CleaningBnB pays for the technology, systems, and solutions we provide... and yes, we also have to make a profit to stay in business. 15% takes care of all of this.

As soon as you become a client of CleaningBnB, we schedule a call with you and help you integrate your listings into our cleaning scheduling platform. You will really like this platform and the power and flexibility it gives you... the owner. The best part... as soon as your property is booked and a reservation made, the cleaning is automatically scheduled... nothing for you to do.

The cleaning team will do a great job with your turnover cleaning. However, due to time limitations they can only do so much. To truly maintain your home at the highest level, we offer two services to maintain the integrity of your guest experience and to protect the value of your asset. We recommend deep cleanings at least 2X per year. We schedule deep cleanings during the off seasons, and our deep cleanings are very comprehensive. Please refer to the details about our deep cleanings. The cost is 3X your normal turnover cleaning, and the cost is a reflection as to how much time the cleaning team spends cleaning all the nooks and crannies…under appliances, under furniture, we move all of this stuff to make sure we get it all!

The second service we offer is 3X per year preventative maintenance visits. Batteries will need to be replaced in your remote controls, refrigerator water filters will have to be replaced, HAVA filters will need to be changed, HVAC drain lines will have to be cleaned, all the sink drains, shower drains, etc. will need to be cleaning and flowing freely, etc. We offer 3X per year Preventative maintenance visits to ensure all of these details are addressed. Why do we offer this? Well, we learned the hard way that if we don’t take proactive steps... these things will “go wrong” during a guest stay. We all want to avoid this. See the details of our preventative maintenance visits.

Unfortunately, from time to time we have guests that don’t take good care of our home and create some damage... or they are so messy that the amount of cleaning required is extraordinary. VRBO and Airbnb have systems in place to support owners and to help them seek reimbursement from the guests. However, they require documentation.

The best documentation is time-stamped photographs. So, we offer pre and post inspections that include a thorough inspection of the home, taking time-stamped photographs, and doing last minute staging to ensure the first impression is a great one!

Having time stamped photos prior to check in and after check out is the most reliable way to report your damage to VRBO and/or Airbnb and to receive property reimbursement.

Yes, by selecting the deep cleanings, preventative maintenance program, and pre/post inspections we will apply a 10% discount on all three services.

As owners, we have given this a lot of thought and the short answer is yes... but let’s go into the details to give you confidence (what is outlined below is how we have prepared our financial model):

  • Most owners (us included) charge the guest about $30 more than the cost of a turnover cleaning. As an example, if the cost of a turnover cleaning is $195 than the guest is charged $225
  • The above referenced $30 is “banked” and used to pay for the 2X per year deep cleaning costs (this is based on an average stay of 5 nights and 70% occupancy
  • Preventative maintenance is designed to maintain your property and avoid unexpected and expensive repairs this cost of...
  • We consider pre check-in and post check-out inspections as a form of insurance. As owners, we have always paid for these inspections as they are designed to ensure a great guest experience AND to support you, the owner, with any damage claims you might need to file.
  • All of these services (combined) should represent no more than 7% - 8% of your gross revenues….assuming the occupancy and average night stay referenced above. Instead of paying a Property Management Company 20-25% of your gross revenue…put more money on your bottom line and in your bank account... THIS is exactly why CleaningBnB exists.

As owners, this was a question and a concern we had as well. And, while we don’t manage vendors for you, we DO keep an updated list of recommended vendors on our website. We update this regularly, and you can always call us, and we will do our best to provide you with the guidance from our personal experience. This is not as difficult as it might first appear... you can do it, and we are here to support you.

This was our #1 concern when we purchased our first vacation home, and we wanted to make sure that we can offer our owners solutions. All the cleaning partners that we work with offer handyman services, trash services, restocking services, and so much more. We only work with cleaning partners that have both the ability and the desire to offer the additional services that truly makes self-managing possible. For all of these additional services, you will work directly with the cleaning partner…and you will find their services to be very good and cost-effective?

Two reasons:

  1. Most owners find it much more straightforward to contact the cleaning partner direct for these services.
  2. By working directly with the cleaning partner, they earn the entire fee... CleaningBnB doesn’t take any service fee. This allows our cleaning partners to keep their prices down, and it helps our cleaning partners grow their business.

Okay, here goes:

  • There are no upfront fees.
  • There is no long term agreement. Either of us can cancel with 30 days notice.
  • Occasionally, we will have to increase prices. We only do this when our costs increase, and we apply great effort to do this as infrequently as possible. Please know that we will give you at least a 45-day notice prior to any price increase going into effect.
  • If your vacation rental property is 4 bedrooms or fewer, you need to have two complete sets of linens and towels. One to be in use and one to have for back-up with replacements are needed. If you have a 5-bedroom home or more, you will need 3 complete sets of linens and laundry (remember, we do your laundry off site to ensure cleaning standards are achieved.
  • We will be here for you... if you are having issues, call us or email us. No call center will reply…we, the owners will reply and talk to you directly.
  • From time to time, we will send out newsletters with information that we believe you will find beneficial as owners.
  • If you are having issues, call us... we are going to find a way to take care of you and help you feel confident in our service.

Dreaming of starting a cleaning business but don’t know where to get started?

Being a business owner is not for everyone. However, it’s a great option for anyone interested in breaking away from the corporate environment and taking charge of their own financial independence. This is where CleaningBnB excels. We will guide you through the process and introduce you to some great partners to make the process straightforward and achievable. We have worked with each partner to provide you the necessary services to start a business... at a very affordable price.

Our roadmap provides you with everything you need to get started down the path of business ownership. While we provide the plan, any successful business requires the owner’s (that is you!) commitment and hard work to act and turn the plan into reality!

Our earnings model provides a general summary of earning potential with a strategic plan to increase the number of vacation rental owners supported as you get your business operating consistently and ready to scale.

This is what can make owning a business great. If you decide that you don’t want to hire people, you can build your business with friends and family members. You still have the opportunity to generate healthy profits. If you decide to grow your business, hiring people is definitely an opportunity you can pursue and CleaningBnB has tools to support you with this endeavor.

With the support of CleaningBnB and by utilizing the partners CleaningBnB will introduce you to, you can have your business up and running in 30-45 days. We will provide you with the roadmap and the services you need to start your cleaning business. All you have to do is take action and make the decision to start down the path of your own financial independence.

The CleaningBnB marketing approach identifies short-term rental vacation owners that want to self-manage and require great cleaning that is accountable to performance and guest satisfaction. CleaningBnB is dedicated to the reputation of the short-term rental business and is committed to building, investing in, and continuously improving the systems and processes to enable great hospitality. Cleaning companies that partner with CleaningBnB will benefit from great owners that are committed to high standards of cleaning. When starting your new business, eliminating the need to advertise or market your services is a great advantage!

To be an independent contractor with CleaningBnB, cleaning companies need to be structured and in a position to offer the following services:

  • Turnover cleanings
  • Deep cleanings
  • Pre check in and post check out inspections
  • Quarterly Preventative Maintenance
  • Handyman services

The cleaning company receives 85% of the fee collected for the services outlined. CleaningBnB retains 15%.

CleaningBnB uses a software/app that makes scheduling services very straightforward for everyone involved. Simplicity and clarity in communication is a key component to successfully starting a business.

After every cleaning, the owner provides payment to CleaningBnB for the service performed. Weekly, CleaningBnB provides payment and a reconciliation statement to the cleaning company.

CleaningBnB is committed to connecting property owners to cleaning companies with high standards of cleaning and service. If the guest or owner is unhappy, the cleaning company is expected to resolve the issue(s) at no additional cost and in line with the above standards.

Once you inquire by submitting the required contact information, CleaningBnB will schedule an initial meeting to determine if we are a good fit for one another. If we decide to work with one another, there is a required onboarding, which allows CleaningBnB to provide the required system, standards, and tools.

At CleaningBnB, we understand the challenges of starting and growing a cleaning business. Finding new clients can be difficult, and building a solid reputation takes time and effort. That’s why we created a platform that simplifies the process of finding and connecting with property owners who are in need of your services.

CleaningBnB invests is marketing approaches to identify short-term vacation rental owners that want to self-manage and that understand the importance of a great cleaning company and reputable service providers. CleaningBnB is dedicated to uphold and further enhance the stellar reputation of the short-term rental industry and is committed to the systems and process to enable great hospitality. Cleaning companies that partner with CleaningBnB will benefit from great owners that are committed to high standards of cleaning.

To be an independent contractor with CleaningBnB, cleaning companies need to be structured and in a position to offer the following services:

  • Turnover cleanings
  • Deep cleanings
  • Pre check in and post check out inspections
  • Quarterly Preventative Maintenance
  • Handyman services

The cleaning company receives 85% of the fee collected for the services outlined. CleaningBnB retains 15%.

CleaningBnB uses a software/app that makes scheduling services very straightforward for everyone involved. Simplicity and clarity in communication is a key component to successfully starting a business.

After every cleaning, the owner provides payment to CleaningBnB for the service performed. Weekly, CleaningBnB provides payment and a reconciliation statement to the cleaning company.

CleaningBnB is committed to connecting property owners to cleaning companies with high standards of cleaning and service. If the guest or owner is unhappy, the cleaning company is expected to resolve the issue(s) at no additional cost and in line with the above standards.

Once you inquire by submitting the required contact information, CleaningBnB will schedule an initial meeting to determine if we are a good fit for one another. If we decide to work with one another, there is a required onboarding, which allows CleaningBnB to provide the required system, standards, and tools.